Fix Price Move: Cautiously Recommended
I helped ship a house of boxes from San Francisco to Boston. They used Fix Price Move.
Here’s what my friend said who was taking delivery:
Fixed Price arrived today. After several maddening delays and an additional $600.00 (plus the $923 already due) they delivered. They have been a pain in the ass from the get go. Interestingly, the truck broke down in TX and the truck it was transferred to broke down after unloading in front of my house. Every thing seems to have survived the journey…
When Fixed Price arrived they had 3 boxes from somebody else’s load mixed into ours. The boxes were filled with old canned food and ugly flower pots and before I could tell that they were not ours I had some colorful words for you about sending us … out of date canned food. So far all’s well though.
$1.30lb delivered coast to coast. A bit of a PITA. At least everything didn’t disappear and get sold on eBay.
And all things being even, that’s about as good a moving experience as I’ve seen at a very good price.
Firstly I must say that dealing with Donna was a dream come true. She was helpful and friendly. I chose to go with Fix Price Move because I got a good feel about the company after talking with her. Unfortunately, it was after that that the problems started. I was promised a morning move, but received a call to confirm the evening before, only to be told that they would be there in the afternoon. When I stated that I had been told the job would be in the morning, the person I spoke to said he would have to check on something and would call me back. He did, and the move was to be in the morning. While the movers (3 of them) were very good at wrapping the furniture in moving blankets to protect the furniture, the amount of tape they went through was unreal. They used at least three time the amount necessary. As they were done with each roll, it was literally thrown on the floor and they proceeded to another roll. I stopped counting how many tape rolls were scattered all throughout the house. Once they got to the new place (and we had to store much of our furniture in the garage as we were down-sizing), they certainly did not exercise the same type of care with the furniture. A brand new dining room table has gashes in it, for one. Secondly, while you are never told up front, getting rid of the garbage, tape, bubble wrap and whatever other materials they used, was the responsibility of the people being moved. They even went so far as to hide a very large amount of the garbage in a back corner of the garage, underneath the stored furniture so that it was not visible. We only found it because some of what needed to come upstairs was actually put in the garage. Much of the furniture was put in the garage without any thought of how the furniture was stored. And then to add insult to injury, not only was my credit card charged once, but a second charge was run through for an identical amount. In other words, I was double charged. Needless to say, I was angered beyond belief. I called and left a voicemail message, I sent an email, and I faxed the company. Only the fax was FINALLY responded to. I demanded that my account be credited immediately. After several calls, and the promise that a credit would be put through by 2:30 with a call to confirm, I had to call at 3:30 to find out the status of my request. When Donna finally arrived, she was the one to follow through.
All I can say is that the movers use a minimum of three times and probably more like four times the amount of materials necessary, and of course you are charged for this. Also, you are quoted a “not to exceed” price based on how long the supervising mover thinks it will take to complete the move. If you do use them, refuse to sign the forms and pay them until they have completed the move in its entirety. And then keep a keen eye on the charges if you use a credit care to ensure that they do not double charge you. Other than all of the above, the rest of the move went smoothly.
My experience with Fix Price Move was great. My agent was Donna too and she was very polite and responsive. The mover were polite and professional, I don’t have nothing but good things to say about Fix Price moving. The delivery turnaround time worked less than the promise given to be by Donna and dispatch. I am very thankful for the extra ordinary service i received for a fair price.
Hmmm, I guess I am lucky, they moved me from Castro valley, Ca to Vermont and they did a pretty good job. came on time, pack and wrapped my staff until it became unrecognizable and delivered with in the time frame promised. i had one dinning room chair broken, my artificial plant smashed in, my lamp is kinda wobbling. i already filled a claim and they are evaluating my loss. over all, my experience with this company was great and will recommend them to family and friends.
After shopping around and checking rating and standings with BBB and internet review sites, I gave fix price move a chance for my move to Florida. My rep was very attentive, courteous and on top of things. The movers were amazingly fast and strong and careful with my belongings. The delivery turn around was with in the promised time frame. My furniture is still in storage in Florida, didn’t have time to properly inspect it, but from what i seen so far(while the guys were unloading),everything looks ok.
Donna is the ONLY reason keeping them in business!
In a nutshell – DO NOT USE. I just settled a claim for a fraction of the total damages 9 months after my move. Terrible communication, felt taken advantage of, furniture left unassembled, scratches on a newly refinished floor, took advantage of my mother who signed for me and it took WAY too long to settle. I have over 40 pictures of damages. It made me sick to settle, but they successfully wore me down on working through it.
I’ve moved 8 other times with moving companies – always through a major carrier through my work. This one was on my own and I was looking to save money. None of my previous experiences came close to this one. I wish I’d just paid more.
The booking and pick-up phase were great – do not let that fool you. Please, please. My only relief is to know I can prevent others from this.