I helped ship a house of boxes from San Francisco to Boston. They used Fix Price Move.
Here’s what my friend said who was taking delivery:
Fixed Price arrived today. After several maddening delays and an additional $600.00 (plus the $923 already due) they delivered. They have been a pain in the ass from the get go. Interestingly, the truck broke down in TX and the truck it was transfered to broke down after unloading in front of my house. Every thing seems to have survived the journey…
When Fixed Price arrived they had 3 boxes from somebody else’s load mixed into ours. The boxes were filled with old canned food and ugly flower pots and before I could tell that they were not ours I had some colorful words for you about sending us … out of date canned food. So far all’s well though.
$1.30lb delivered coast to coast. A bit of a PITA. At least everything wasn’t sold on eBay.
November 18th, 2008 at 8:11 pm
Firstly I must say that dealing with Donna was a dream come true. She was helpful and friendly. I chose to go with Fix Price Move because I got a good feel about the company after talking with her. Unfortunately, it was after that that the problems started. I was promised a morning move, but received a call to confirm the evening before, only to be told that they would be there in the afternoon. When I stated that I had been told the job would be in the morning, the person I spoke to said he would have to check on something and would call me back. He did, and the move was to be in the morning. While the movers (3 of them) were very good at wrapping the furniture in moving blankets to protect the furniture, the amount of tape they went through was unreal. They used at least three time the amount necessary. As they were done with each roll, it was literally thrown on the floor and they proceeded to another roll. I stopped counting how many tape rolls were scattered all throughout the house. Once they got to the new place (and we had to store much of our furniture in the garage as we were down-sizing), they certainly did not exercise the same type of care with the furniture. A brand new dining room table has gashes in it, for one. Secondly, while you are never told up front, getting rid of the garbage, tape, bubble wrap and whatever other materials they used, was the responsibility of the people being moved. They even went so far as to hide a very large amount of the garbage in a back corner of the garage, underneath the stored furniture so that it was not visible. We only found it because some of what needed to come upstairs was actually put in the garage. Much of the furniture was put in the garage without any thought of how the furniture was stored. And then to add insult to injury, not only was my credit card charged once, but a second charge was run through for an identical amount. In other words, I was double charged. Needless to say, I was angered beyond belief. I called and left a voicemail message, I sent an email, and I faxed the company. Only the fax was FINALLY responded to. I demanded that my account be credited immediately. After several calls, and the promise that a credit would be put through by 2:30 with a call to confirm, I had to call at 3:30 to find out the status of my request. When Donna finally arrived, she was the one to follow through.
All I can say is that the movers use a minimum of three times and probably more like four times the amount of materials necessary, and of course you are charged for this. Also, you are quoted a “not to exceed” price based on how long the supervising mover thinks it will take to complete the move. If you do use them, refuse to sign the forms and pay them until they have completed the move in its entirety. And then keep a keen eye on the charges if you use a credit care to ensure that they do not double charge you. Other than all of the above, the rest of the move went smoothly.