In the last couple years, I’ve submitted about 10 Staples rebates and Staples hasn’t honored about 4 of them. And dammit if they don’t know exactly which ones I neglected to make photocopies of all the originals. Well I’m fed up.
If you’ve had a similar experience, then write to me and we’ll see what we can do about starting a class action lawsuit.
update: I submitted a $30 Logitech QuickCam webcam rebate on 1-11-08 and got the check today, just 2 weeks later on 1-23-08. Pretty impressive
June 13th, 2006 at 10:49 pm
I have made 3 attempts to have Staples honor a $100.00 instant e-mail rebate on aCompaq Presario V2000. Numbers don’t match…. Going to the store where I purchased it later this week before I allow you to let me join you in a class action suit. Seems it is a regular practice as the net is full of unhonored rebates from Staples. I’m behind you so far.
June 25th, 2006 at 1:32 pm
Several years ago, when I had enough, I did the following:
Wrote a letter to the Attorney General of California with a copy to the Corporate CEO. Got a response within days, and resolution. Won’t help the other guy, but will help you.
July 3rd, 2006 at 11:51 am
Well, it doesn’t look like we have enough people to mount a class action lawsuit but yes, a letterwriting campaign sounds like a very effective way of doing things. I have had good luck doing that with other things like defective products.
thanks
January 11th, 2007 at 4:02 pm
Sent in rebate, everything photocopied and in order. Staples voided my rebate once for no reason. I have called twice and Staples says check is in the mail, but it has been 8 months. Who do I write a letter to and What is the address for Staples HQ???
January 11th, 2007 at 6:42 pm
Sorry, I dunno the address for Staples HQ but it shouldn’t be too hard to find at staples.com or some such. I haven’t dealt with any rebates in a while so my interest in following up has somewhat waned. Good luck!
February 18th, 2007 at 10:22 am
I am an attorney that works with another law firm in Oregon in the handling of class action litigation. My office is in San Jose California at the time. If you are interested in pursuing the class action please give my office a telephone call and I would be interested in speaking withyou. I handle mostly family law litigation as my daily practice, however both myself and Roy Thompson in Lake Oswego Oregon have been instrumental in obtaining positive results for consumers in class action litigation. Merrisa Coleman-Bishop http://www.merrisa coleman-bishop.com/
April 9th, 2007 at 10:11 am
Count me in. i’m tired of being ripped off by the big companies that deny all rebates in hopes the consumer will let it drop. I’m out too much money over the years.
April 14th, 2007 at 11:27 pm
I purchased “Peachtree Pro Acounting” software at Staples. The Staples ad stated that the software would be free after “rebates”. The store printed out two rebate forms, one for $50 and one for $90. I submitted everything per instructions and they are telling me my $90 rebate is invalid and can only honor the $50 rebate. This is a bunch of crap!
Best Buy is another store that is bad obout honoring rebates. Three rebates that I have submitted were supposedly never received.
April 21st, 2007 at 7:28 am
Add me to the list of horror stories with Staples Easy Rebate/Parago. Purchased Turbo Tax/Intuit on 1/23/07 which was confirmed same day. To date no rebate in sight after numberous e-mails back and forth. Is there someone out there who is willing to protect consumers against such unethical practices? I suspect there are thousands of unpaid rebates at Parago.
April 21st, 2007 at 1:19 pm
Since my post earlier today, I went to Staples store where I purchased the qualified rebate item. Spoke with, and shown all the e-mail correspondence, to the store’s manager. The Manager gave me no hassle, no problem. He issued me a rebate store credit within minutes. Of course, I did raise my voice a few decibels so that all customer within 10 feet could hear me.
For me, at least, happy ending. Still, Parago should be dealt with.
Possibly shut down.
April 26th, 2007 at 10:19 pm
If you want to send a letter to Staples HQ the address is
500 Staples Drive
Framingham, MA 01710
Sent it to the attention of Jay Bailter, I believe he one of the top guys. Ron Seargent is the Pres/CEO. Make sure that you say retail purchase in your letter.
July 16th, 2007 at 8:10 pm
a brand new ace 3610 note book ,my mom had a problem with the sound ,they took it in and said it would cost too much to repair,needs a new m/b and hard drive ,so thet say ,we will give you back 600$ or you can have a toshiba or an hp, well they asked her if she wanted the thing back to save her files ,ok ,i aint bill gates ,but i know if the m/b or h/d dont work you aint gettin your files back,it was in ther shop for 3 weeks ,she brought it home and i f disked and reinstalled windows ,wow brand new computer works like a dream, what should i do about staples and ther rotten attitude,they have given an old lady the comlpete song and dance,and are still unknowen to them fkg with the wrong customer,,,
December 11th, 2007 at 8:46 pm
I have done many easy rebates and they come back in about 4 weeks.
Nt sure why everyone is so pissed off!. I once bought a anti-virus and had to send in to manufacturer and it took about 4 months to get rebate, not to mention wasting my time to send multiple emails.
January 23rd, 2008 at 10:09 am
I submitted a $30 Logitech QuickCam webcam rebate on 1-11-08 and got the check today, just 2 weeks later on 1-23-08!
February 25th, 2008 at 9:31 pm
Anyone with problems with a rebate from ATS? American Telephone Service? Waiting 6 months and all they say is we are behind.
Kevin
farside_11@hotmail.com
April 21st, 2008 at 6:43 pm
I have done many rebates with Staples and the only problem i had was that i forgot to enter some info. Once i got ahold of them, it was fixed and my rebate was “in the mail”… I think a lot of people complaining about the rebates must be those trying to “work the system”. If you follow directions, you will get those dollars… If you are trying to use a loop hole or play an angle, then i don’t think you deserve any money anyway !!!! You people just end up costing the rest of us money.. Use your talents for something good and LEGAL ….
May 18th, 2008 at 12:31 pm
If you follow all of the directions you will get your rebate. However if thru your own fault you delete some information then well guess what you’re not getting your rebate!!
July 26th, 2008 at 9:07 am
Staples Headquarters are in Framingham, Mass. Staples rebates are handled by a Promotions Firm called Parago Corp. in Texas. I too have been shafted on a promised rebate for tax prep software. My “Easy Rebate” application was duly acknowledged Feb. 5. No rebate has been received now; and it’s five communications with them and six months of waiting. I have filed complaints against Staples with the MA Attny. General and against Parago Corp. with the TX Attny. General. I suggest everybody with a complaint does the same. AG’s tend to ignore singular complaints, but require an investigation when an obvious pattern emerges.
August 20th, 2008 at 5:51 pm
I’m a former employee of Staples. I worked there for two years. I’m not justifying the fact that it takes so long to get your rebates back. But they are very particular in the way you fill out your rebates. If you’re having trouble receiving yours.. Take it into the store and most managers will help you. or offer a comparable solution. But, please don’t come in yelling at innocent employee’s we are not the ones giving you the problems it’s just our place of employment!!! I cannot tell you how many times i was yelled at over these things. and quite frankly it just makes you look like an ass. Yes there is a solution but if you speak to the managers they are usually the ones with the answers