The short form: Total Remodeling of Union NJ (the same people are at Total Renovation Center) called me even though I am on the National “Do Not Call” list. I did some followup research and found they have been successfully sued by the state of New Jersey concerning their Do-Not-Call practices.
Total Remodeling has agreed to pay $123,500 to settle the alleged telemarketing violations and $23,000 to reimburse the state for its investigative costs and attorneys’ fees. The company also agreed to pay $5,000 to settle alleged violations of the state’s Consumer Fraud Act and/or accompanying regulations.
This announcement in it’s entirety appears at the end of this post.
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At 1:57pm today, 9-16-04, I got a call… Here’s how it went:
[click click... autodialer pause]
Me: Hello?
Him: Hi, is this Mr. Sunco [slightly mispronounced]?
Me: Yes.
Him: “Hi, this is [I missed the name] from Total Remodeling. [Something about their company wanting to remodel my home].
Me: [putting on a chipper voice, hoping to scam the scammer] What was your name again?
Him: It’s [grunt] [click. hangup]
- *69 “The number of your last incoming call was 908-686-1443″
- Google for “908-686-1443″. Nothing
- Google for “908-686″. Found several businesses in Union, NJ.
- Google for ““Total Remodeling” NJ“. Found their company in Union NJ.
Contact Information:
Total Remodeling
Neil Parsons
1767 Rte. 22, West
Union, NJ 07083
Phone: 908-686-5788
Fax: 908-686-7810
Me: Hi I was just on the phone with someone from Total Remodeling and we got disconnected.
Happy Woman’s voice: Maybe I can help. What was this about?
Me: Actually, it was about an unsolicited call I got. You see, I’m on the National Do Not Call List.
Happy Woman’s voice: Ok. Hang on just a minute.
[music on hold]
Greg: Hi, this is Greg. Can I help you.
Me: I just got a call from someone at Total Remodeling. The trouble is, I’m on the National Do Not Call List.
Greg: Sorry about that. We’re still working the bugs out of that system. Are you at [he recites my phone number].
Me: Yes.
Greg: I’ll make sure we take you off the list.
Me: Alright. Have a good day.
- Curious, I do a little more homework online and find that Total Remodeling has been named in a Do Not Call list lawsuit in the year 2000.
- I call back Greg.
Me: Hi Greg, I just did a little homework and found that your company has been making unsolicited calls for a long while. You really shouldn’t be doing that. So I filed a complaint at DoNotCall.gov and I’m making a web page to tell everyone about my experience with you.
Greg: Sorry you feel that way [or some nondescript apology like that]
Me: Bye. [hangup]
Here is the announcement from the state of NJ in it’s entirety:
(more…)