I sent this complaint to the Reynolds aluminum foil people on 12-13-05. They mailed me back a coupon for free Reynolds foil last week. No word on modifying their boxes.
I was a little disappointed in my recent purchase of a roll of Reynolds Wrap Heavy Duty Aluminum Foil. I bought it at a Safeway in San Francisco.
The foil itself is just great but the box is a bother. Both sides of the box fell apart. The glue that holds the sides of the box together apparently wasn’t strong enough to make it home in my shopping bag and be opened by me at home. I went ahead and repaired the box with scotch tape but I don’t think I should have had to.
At the same time, the glue that holds the long front of the box closed, the portion I have to open in order to get at the product, is too strong. It took great care to open the box without ripping the box to shreds.
I know that these aren’t tremendous grips but I chose Reynolds Wrap over the store brand because, though more expensive, it has a reputation of being a premium brand. Also, when considering purchases in years past, I recall that my mom’s Reynold’s Wrap boxes are often in poor condition, even when fairly new.
Thank you for your attention.
January 10th, 2006 at 4:34 pm
grips = gripes?
works as the meaning still makes it valid in your letter since the side grips are not holding up!